The volume of reviews
Several reviews a week, sometimes a day: impossible to handle them all by hand during service.
Industries · Hotels & restaurants
The last review read before every booking.
In hospitality, reviews are read at the very moment guests make their choice. With Replik, every review gets a careful reply, and you know exactly what your guests love or regret.
New reviewGoogle · 2 min ago
100%of reviews answered this month
Your challenges
Hotels & restaurants: what makes reviews tricky
The Saturday-night review
A difficult service can leave a lasting mark if the reply is late or sounds fake.
Competitors next door
Your profile is compared in real time with those of neighbouring businesses.
What Replik brings you
Replik, adapted to your trade
Reply to reviews
A warm reply to every review, in seconds, even in the middle of a rush.
Analyze your reviews
What really keeps coming up: waiting, noise, food quality, room cleanliness.
Get more reviews
QR codes on tables, with the bill or at reception to get more positive reviews.
Track your competitors
What guests criticize about neighbouring businesses… and what you do better.
Hotels & restaurants
Frequently asked questions
Does Replik also handle Tripadvisor or Booking reviews?
Replik publishes replies directly on your Google profile. Your Tripadvisor and Trustpilot reviews are imported into Replik every day, and Replik suggests a reply for you to copy and paste on the platform. Booking and Airbnb are not supported for now.
How long does it take to reply to a review?
Just the time it takes to read the suggestion: a few seconds. You can adjust the tone or add an instruction before publishing.
Other industries
Replik in other industries
Healthcare
Reassure your patients before the very first appointment.
Real estate & brokerage
Your reviews prove you can be trusted.
Local shops & trades
Word of mouth, the Google way.
Repair & renovation
Reassure clients before they sign the quote.
Public services
Reply to service users, show that public service cares.
Find out what your reviews say about you
A free audit of your Google profile in 30 seconds, with a reply written by Replik to one of your reviews. No sign-up.