Too many reviews to read
Beyond a few dozen reviews, it is impossible to spot the trends with the naked eye.
Analyze your reviews
What your customers really say, ranked by priority.
Behind every criticism lies an expectation, behind every compliment an argument to highlight. Replik reads all your reviews and turns them into a clear report, with the actions that will make a difference.
Your reviews are the best satisfaction survey you have. You still need to read them all.
Emotion before facts
One negative review sticks more than ten positive ones: hard to know what really keeps coming up.
What to do first?
Not all pain points are equal: some can be fixed in a day, and change everything.
E-reputation
Your reputation trend at a glance
Your dashboard brings together your rating, how it changes, the volume and freshness of your reviews and your response rate. Replik points out the simple steps to take: ask for more reviews, reply more regularly…
- Rating and number of reviews over time
- Response rate, including to negative reviews
- To-do list, updated continuously
Customer satisfaction
The themes that keep coming up, positive and negative
Welcome, waiting time, prices, cleanliness, advice… Replik groups what your customers mention most often and measures the share of positive and negative on each theme. At last you know what to act on.
- Satisfaction and dissatisfaction themes, quantified
- Strengths to highlight in your communication
- Suggestions from your customers to try out
Action plan
Concrete actions, ranked by impact and ease
The report does not stop at findings: it suggests precise actions, ranked by their impact on satisfaction and how easy they are to implement. You start with what can be fixed quickly.
- Precise diagnosis, without jargon
- Prioritized, realistic actions
- History of your reports available at any time
Analyze your reviews
Frequently asked questions
Which reviews does the analysis cover?
The history of your Google profile’s reviews, imported when you connect your account, then every new review you receive.
How often can I get a report?
You generate a report whenever you want from your dashboard; each report is charged in Suns (see pricing).
Can I analyze my competitors’ reviews?
Yes: that is what competitor tracking does, summarizing the strengths and weaknesses mentioned by their customers.
Replik
Other features
Reply to reviews
Accurate AI replies, published in one click
Catch up on reviews
All your pending reviews handled at once
Get more reviews
QR codes and NFC displays
Track your competitors
Their strengths, their weaknesses
Post on Google
Posts written by AI, approved by you
Manage your Google profile
Complete profile, AI audit and alerts
Google insights
Views, calls and search keywords
App Store & Google Play reviews
Your app reviews: bugs, requests, replies
AI visibility
What ChatGPT and Gemini say about you
Find out what your reviews reveal
A free audit of your Google profile in 30 seconds: rating, recent reviews, themes mentioned and a reply written by Replik.