Customers don’t come back
No counter, no second visit: if the review isn’t left when the customer gets out, it never will be.
Local shops & trades · Taxis & transport
Every ride can end with a 5-star review.
When travellers search for “taxi” on Google Maps, they choose in seconds, based on your rating and recent reviews. Replik helps you collect the review the moment the customer steps out of the vehicle, and reply to every one without spending your evenings on it.
New reviewGoogle · 2 min ago
100%of reviews answered this month
Your challenges
Taxis & transport
Price is a sensitive topic
Night rates, supplements, waiting time: misunderstandings about the meter often end up as negative reviews. The reply must explain without sounding defensive.
Many drivers, one reputation
One rushed driver can pull down the whole company’s rating. You need to know where reviews come from to act on them.
Up against the apps
Ride-hailing apps show ratings everywhere. On Google Maps, a well-rated local profile remains your best channel for direct bookings.
How it works
From the back seat to your Google profile
One QR code per vehicle
On the headrest, the window or an NFC card handed over with the receipt. Each vehicle has its own code, so you know which drivers bring in the most reviews.
The review on arrival
Customers scan as they get out: the Google review form opens directly, with no search and no account to create.
A reply to every review
Replik drafts the reply in your tone, and you publish it in one tap from your phone, between two rides.
What Replik does for you
Everything you need, nothing you don’t
Get more reviews
Unlimited QR codes (one per vehicle or driver), NFC cards, and scan tracking to see who collects the most.
Reply to reviews
Calm replies about price, punctuality or driving, published on Google in one click.
Analyze your reviews
What your customers mention most: punctuality, vehicle cleanliness, friendliness, driving, price.
Track your competitors
The rating and reviews of the other taxis and private hire firms in your town, and what their customers complain about.
AI visibility
Whether AI assistants recommend you when asked for a taxi to the airport or the station.
Manage your Google profile
A complete, monitored Google profile: opening hours, service area, phone number. Alerts if Google changes it.
What about AI assistants?
Which taxi would you recommend to get to the airport early in the morning from the city centre?
The question a traveller might ask ChatGPT, and what Replik measures for you (fictional example).
Measure my AI visibilityTwo ways to work
Manage it yourself, or let us manage it for you
Pay as you go
No subscription
You manage your reviews yourself with Replik. You only pay for what you use, with prepaid Suns.
- AI replies published on Google
- Unlimited QR codes and NFC cards
- Alerts, analyses and competitor tracking
- First top-up doubled
Managed service
€179 excl. VAT / month / location
Our team takes care of your online reputation for you. You drive, we reply.
- Replies to all your reviews by our team, within 48 hours
- One report of each type every month
- 500 review-request text messages per month (your customer lists)*
- Your Google profile monitored
* up to 200 reviews per month.
Discover the serviceTaxis & transport
Frequently asked questions
Can I have one QR code per vehicle or per driver?
Yes, as many as you like, at no extra cost. Each QR code has its own scan statistics, so you can see which vehicles or drivers bring in the most reviews.
How should I reply to a customer who thinks the fare was too high?
Calmly and with facts: regulated fares, night or weekend rates, displayed supplements. Replik suggests a reply that explains without sounding defensive, which you can adjust before publishing.
I do medical transport: how should I reply to patients?
Never mention a treatment, a medical trip or the customer’s health. Replies stay focused on welcome and punctuality, as for healthcare professionals.
Does Replik also work for private hire and transport companies?
Yes: private hire, ambulances, shuttles, passenger or goods transport. A company with several branches manages each Google profile from the same account.
Am I allowed to ask customers for a review?
Yes, as long as you ask all your customers, not only the happy ones, and offer nothing in return. That is exactly what Replik’s QR codes and text messages do.
How many reviews could your rides bring you?
Free audit of your Google profile in 30 seconds, with a reply written by Replik to one of your reviews. No sign-up.